Returns Policy

At Prebio Fibres UK Ltd, customer satisfaction is our top priority. We stand by the quality of our prebiotic supplements and want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, our return policy ensures a hassle-free process.

Eligibility for Returns

1. Returns must be initiated within 7 days of the delivery date.

2. To be eligible for a return, products must be:

   • Unopened and in their original packaging.

   • Unused and in a resalable condition.

Steps to Initiate a Return

1. Please contact our customer service team to request a return authorisation. Please include your order number and reason for return.

2. Customers are responsible for the cost of product returns. We recommend using a trackable shipping method to ensure your return is received.

Approval and Refund

Once we receive and inspect the returned item, we will notify you of the approval status. Approved returns will be refunded to the original payment method within 7-10 business days.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service team within 7 days of delivery. We will promptly resolve the issue by offering a replacement or refund as per your preference.

Exchanges

Exchanges for a different product or variant are permitted within the same 30-day return window. The product must meet the eligibility criteria outlined above.

Contact Information

For questions or concerns about your return, please contact us.